Reviews & Ratings for NightStar 6x52mm Digital Night Vision Monocular — 2 reviews — Page 1

OpticsPlanet has always been my go-to for rifle scopes and night vision - always well-built products! I bought this Nightstar Monocular for viewing nature in my backyard at night (without having to point a rifle at it).

It arrived unable to focus on anything. None of the buttons make any difference; EVEN THE ON BUTTON! Pushing ON does make a little light on the back of the device light up, so I know the battery is working perfectly fine. No difference between on/off isn’t a good sign. No focus on a device that’s sole purpose is to focus...

I was first told to contact Nightstar to resolve the issue - Their customer support was horrendous. I believe they wanted me to ship it to them (having me pay shipping costs). No.

I’ve contacted OpticsPlanet customer service about the situation. I’ll give an update in the near future.

Right out of the box the unit did not turn on. Optics planet was closed so I called Night Star's number from the enclosed paperwork. The woman answered, "Hello"? No business name or anything helpful, just "Hello?".
I asked, "Is this Night Star"? She paused and said, "yes."
I told her, "I just opened the box from Optics Planet with a Night Star monocular in it, and nothing came on. I tried 3 different, new, batteries and still nothing."
She said, "Did you put in batteries?" -I said, "Are you deaf? I just told you, I put in 3 batteries and nothing comes on."
She asked me what model I had and I said there wasn't a model number on the box. I told her it was "a 6 X 50 Night Star Monocular." She said, [and I quote], "we don't sell those!" WHAT? So I argued with her a little more and she said, "take pictures of it and send". I did. Since there's no '6 x 50' on the box, I wondered if she was right.
After a few minutes of waiting I texted her and asked if she got what she needed and she texted back, "No." That's all.. just, "No". I said, "You need to learn how to communicate with customers. What more do you need?"
She said, "send it in, we fix and send back". I said, "I didn't pay for a broken Monocular to send off and get fixed", and hung up.
When I got hold of OPlanet, they were very nice and offered me a refund or replacement. In the meantime I found the box my old NV Monocular came in, which was great, so I chose to get IT, what I had before, the ATN DNVM-4. Wit...
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